SOUTHBOROUGH, Mass.--(BUSINESS WIRE)--Mar. 29, 2018--
Virtusa
Corporation (NASDAQ GS:VRTU), a global provider of digital
engineering and IT outsourcing services that accelerate business
outcomes for its clients, today announced that Gartner, Inc. has
positioned Virtusa in the Niche Player quadrant of the 2017 Magic
Quadrant for Customer Relationship Management (CRM) and Customer
Experience (CX) Implementation Services. The report, published on
January 8, 2018, evaluated Virtusa along with 21 other companies in CRM
and Customer Experience Implementation Services.
According to Gartner, “The CX and CRM implementation service market
continues to grow in line with the growth in spending on CRM and
customer-facing technology. By 2020, the CRM application software market
will overtake the data management market, thus becoming the largest of
all software markets.” Gartner adds, “Those providers that traditionally
targeted and served IT leaders have had to evolve toward selling
directly to and supporting the sales, marketing and customer service
leaders. Service providers have changed radically in the last decade as
they have added digital design skills to the mix, and they will continue
to make many acquisitions over the next decade in this area.”
Virtusa’s Digital Group leverages proven platforms and solutions, strong
industry experience, jump-start kits and partnerships with some of the
leading technology vendors to help enterprises implement CRM and
Customer Experience solutions to deliver differentiated experiences to
their customers, expand their addressable market and transform their
businesses. The company takes a consulting-led approach in helping
clients use CRM/CX solutions to create marketplace differentiation.
Virtusa’s Enterprise Digital Maturity Framework, a diagnostic and
maturity model playbook, encompasses Business Innovation, Operational
Excellence and Customer Experience. It evaluates “readiness” and
identifies the “roadmap” for an enterprise’s digital transformation.
This Framework has helped many global enterprises in their digital
transformation journey.
“We’re helping our clients and partners deliver the differentiated
customer experiences that are critical for success in today’s
marketplace,” said Frank Palermo, EVP and global head of digital
solutions, Virtusa. “Our engagements are consulting-led and leverage our
strengths in digital solutions, our accelerators to tackle industry
specific challenges within varied industries, and our data to enable
transformational experiences and improve decisioning based on predictive
and proactive analysis. We’re proud to be recognized by Gartner for our
approach and framework for accelerating the customer journey.”
To access the Gartner report, Magic Quadrant for CRM and Customer
Experience Implementation Services, Worldwide, please visit http://ww2.virtusa.com/virtusa-gartner-cx-crm
To learn more about Virtusa’s CRM and Customer Experience Implementation
Services, please visit http://www.virtusadigital.com/
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a purpose. For more information and to access the report
(subscription required): https://www.gartner.com/doc/3843472/magic-quadrant-crm-customer-experience
About Virtusa Corporation
Virtusa provides end-to-end digital transformation and information
technology (IT) outsourcing services to Global 2000 companies. Using a
combination of digital engineering services to create distinctive
digital storefronts, and a unique platforming methodology to rationalize
IT application infrastructure, Virtusa helps clients successfully
execute end-to-end digital business transformation initiatives.
Virtusa accelerates business outcomes for its clients by providing
cost-effective solutions through a global delivery model, using advanced
methods such as Agile DevOps and gamified CICD, and applying disruptive
innovation through its labs and Digital Innovation Center. As a result,
its clients are simultaneously able to drive business growth through
digital-first customer experiences, while consolidating and modernizing
their IT application infrastructure to support digital business
transformation.
Founded in 1996 and headquartered in Massachusetts, Virtusa has
operations in North America, Europe, and Asia.
© 2018 Virtusa Corporation. All rights reserved.
Virtusa, Accelerating Business Outcomes, BPM Test Drive and
Productization are registered trademarks of Virtusa Corporation. All
other company and brand names may be trademarks or service marks of
their respective holders.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180329005677/en/
Source: Virtusa Corporation
Greenough
Amy Legere, 617-275-6517
alegere@greenough.biz